Unable to load file in Mantid

Bugs
1

Expected behavior

I have installed Mantid 6.11.0 on Windows 11. I have started following the Mantid Basic Course. I am currently on the step of loading the “MAR11060.raw”, and creating a Workbench file. I expect that when I click the run file, that the workspace will start to be populated

Actual behavior

When I click the run button, nothing happens. The load file window remains in place, and nothing happens. It is as the button is non-functional.

2

Hello,

Thank you for your bug report. To help us narrow this problem down, please can you provide the following information:

  • Did you use the “Browse” button to find the file, or did you enter just the text “MAR11060”?
  • In the “File”->“Manage User Directories” window, do you have any search directories set up?
  • In the “File”->“Manage User Directories” window, what is the “Search Data Archive” option set to?

Thanks,
Rob

3

Hi Rob

In answer to your questions:

  • I used the “Browse” button to find the file.
  • I have set up a search directory, to a folder with the training materials.
  • The “Search Data Archive” option is set to “off”

Regards
abm

4

Hi abm,

I have attempted to replicate your problem on my Windows 11 machine with v6.11 of Workbench, but unfortunately I haven’t seen the same problem. Please can you try re-install Workbench and then let me know if the problem still occurs? If it does, then we might need to jump on a zoom call.

Thanks,
Rob

5

Hi Rob

Apologies for being tardy. I will get it re-installed. It is going to take time as I am not given administrative rights to my machine at my institution and as such will have to book and wait for someone. If the problem is still present, I will try and coordinate a zoom meeting.

Regards
abm